When you access a web page containing Dynamsoft ActiveX control, you may receive an error stating that: "An add-on for this website failed to run." after trying to install the add-on.
This is a known issue caused by Microsoft update KB3058515 on Internet explorer versions 9 through 11
- Run Internet Explorer as an administrator.
- Manually install the add-on using the MSI installers.
In order to obtain the MSI installers please contact firstname.lastname@example.org