You can follow the steps below to add users in Issue Tracking Anywhere Hosted:
1. Log in the web portal:
2. Click Manage Number of Users in the left pane, and then click "here".
3. Input the number of users you want to increase by, and then click the Submit button.
4. Log in Issue Tracking Anywhere as an administrator:
5. Go to System Admin -> Users Management, and click the Add button.
6. Input the user info, and then click the Save button.
7. If you see the following figure, it indicates that a new user has successfully been added.