Is free technical support included in the Hosting Plans? Or do we need to pay for it?

Yes, free technical support is included.

You can contact us via:

1. Email: or

2. LiveHelp: http://www.dynamsoft.com/support/livehelp.aspx

3. Telephone: 1-877-605-5491 (Toll-free)

                      1-604-605-5491

Also, SourceAnywhere Hosted provides a free tech support ticket system for all Hosting Plans.