Error message: Tiff format error or not supported

Symptom 1:

When you intend to load files into Dynamic Web TWAIN, you may receive the following error message:

Cause:

The TIFF file is not supported by Dynamic Web TWAIN.

Resolution:

Currently, we only ensure that images created by Dynamic Web TWAIN or Dynamic TWAIN can be loaded into Dynamic Web TWAIN successfully. We suggest you create images by using Dynamic Web TWAIN or Dynamic TWAIN.

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Symptom 2:

When you save or upload images using the TIFFCompressionType property, you may receive the above error message.

Cause:

Each Tiff compression type has a range of supported image format. You may receive the error message when the image format is out of the supported range for a specified Tiff compression type. For example, TIFF_FAX4 only supports the image of 1 bit.

Resolution:

Each TIFF compression type has its own supported image format. Please click here to get more information about TIFF compressions and make sure you are using the right one for your scanned images.