Why is the browser prompting me to install Dynamsoft Camera Service repeatedly?

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Scenario:

A user has already installed the DynamsoftService on the machine, but the browser continues to prompt the user to download and install it.

IMPORTANT! If you are using Chrome v58+, please check this article for a resolution.

 

Causes:

  1. The DynamsoftService is not installed properly.
  2. The local service for Dynamsoft Service is not started.
  3. The service is blocked by another software, like an anti-virus software.

 

Resolution:

  1. Check the path C:\Windows\SysWOW64\Dynamsoft\DynamsoftService and make sure you have files like DynamsoftService.exe and DynamicSocket.dll, etc.
  2. Check Windows Local Services and make sure Dynamsoft Service is listed and Running.
  3. Check your anti-virus software or any other software that can block local ports and make sure the ports 18625, 18626(SSL), 18993 and 18994(SSL) are not blocked.
  4. If you are using IE 11 on Windows 8.1, please navigate to Internet Explorer -> Tools -> Internet Options -> Security tab -> Trusted Sites, and add your site to Trusted sites.

 

If the above steps do not resolve the issue, please feel free to contact our support team at support[at]dynamsoft.com and please give as many details as you can about the issue and any screenshots you can provide could help to pinpoint the issue.

 

Scenario:

A user has already installed the DynamsoftCamera on the machine, but the browser just keeps prompting the user to download and install it.

IMPORTANT! If you are using Chrome v58+, please check this article for a resolution.

 

Causes:

  1. The DynamsoftCamera is not installed properly.
  2. The local service for Dynamsoft Camera SDK is not started.
  3. The service is blocked by another software, like an anti-virus software.

 

Resolution:

  1. Check the path C:\Windows\SysWOW64\Dynamsoft\DynamsoftCamera and make sure you have files like DCSService.exe and DynamicSocket.dll, etc.
  2. Check Windows Local Services and make sure Dynamsoft Camera Service is listed and Running.
  3. Check your anti-virus software or any other software that can block local ports and make sure the ports 18620, 18621(SSL), 18991 and 18992(SSL) are not blocked.
  4. If you are using IE 11 on Windows 8.1, please navigate to Internet Explorer -> Tools -> Internet Options -> Security tab -> Trusted Sites, and add your site to Trusted sites.

 
Please give as many details as you can about the issue and any screenshots you can provide could help to pinpoint the issue.

 


If you need any assistance or have any problem, please feel free to contact us.